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Please note: This information is not a substitute for medical advice from a physician.

Frequently Asked Questions


What is Gastroenterology?

The branch of medicine dealing with the study of disorders affecting the stomach, intestines, and associated organs.


How do I know if you take my insurance?

We take many different insurance plans.  Please contact your insurance company to see if we are a participating provider.


How do I contact my doctor?

If you need to talk to your doctor, call our main office number at 607-772-0639.  During our normal hours, the main desk will help you. After hours, the office message will direct you to the answering service that will assist you in contacting your physician.  If there is an emergency, contact 911 or go to the Emergency Room.


Which doctor will I be seeing?

After your initial evaluation, you will be assigned to a doctor based on what is ailing you, the doctor’s availability, and various other criteria.  If you’d like to see a specific doctor, please inform whoever makes your appointment.  If you’d like more information on the staff, please look at the Meet the Staff section of this website.


How do I make an appointment?

Call our office at 607-772-0639 and our kind staff will assist you.


What are your hours?

We are open 8am to 5pm Monday through Friday.


What if I have to cancel an appointment?

If you have to cancel for any reason please call our office as soon as possible.  There are often people waiting for appointments to see our doctors and the physicians are on very tight schedules.  If you can’t make an appointment, someone else might be able to be seen at that time and we’d appreciate your consideration.


Do I need a referral to see one of BGA’s Gastroenterologists?

The need for a referral is determined by the policies of individual insurance plans. Please contact your insurance company to see if you need a referral to see one of our doctors.


Where are you located?

We are located at 40 Mitchell Avenue in Binghamton, NY.  For directions and a map, please look at our Contact Us page.


Do I have to bring anything with me to an appointment?

Please bring your photo identification and insurance information cards to every visit.  If you take any medications, herbal products, or supplements, please know the names and doses of the medicines.


What if I’m having trouble with my colonoscopy prep?

Relax. Be sure you have followed the instructions on your paperwork. Take a bit of a break and keep trying.  If you are still having problems, please call your doctor.


When should I arrive for an appointment?

Please arrive at least 10-15 minutes early in case we need any information from you prior to your appointment or procedure. If you fill in the paper work in advance, you can save yourself some time. Please go to our For Patients section to download PDFs of all the patient forms.


Can I drive myself to and from the procedure?

No. During the procedure, there are often mild sedatives administered and one may not operate a motor vehicle while sedated. We recommend you have a family member or friend come with you to the procedure to drive you home.


When should I see a Gastroenterologist?

You should see a Gastroenterologist if you are experiencing symptoms such as bad heart burn that isn’t easily treated by your primary care physician, if you have any sign of bleeding from your bowel, diarrhea that won’t go away, constipation that is troublesome or stomach pain.

Another reason to see a Gastroenterologist is for Colorectal Caner Screening. Colorectal cancer can be easily detected and everyone should be screened at age 50. If you have a family history of colon cancer or polyps then you should be screened at age 40 or possibly younger.


Why should I get a colonoscopy?

A colonoscopy is a way to test for many different stomach or intestinal diseases. By having a colonoscopy a doctor can determine what, if any, illness you have and begin to treat the problem. 


What happens after my procedure?

Following the procedure, the medical staff will contact you with results of the procedure and inform you if you need supplementary testing.


Are there any risks associated with getting a colonoscopy?

Prior to all of your procedures, as part of the “informed consent” process, your doctor will discuss all of the benefits, risks, and alternatives with you.


I need to get my prescription renewed. What do I do?

Please contact our office to renew a prescription. Have your prescription information available at the time of the phone call.